Ameriprise Insurance Review 2019: Home & Car - Bankrate.com

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A well-established financial institution, Ameriprise also offers auto and home insurance policies. They sell standard policies at middle-of-the-road rates. Ameriprise recently announced the sale of its Home and Auto insurance business to American Family Insurance. They’ve promised a smooth transition for policyholders.

Ameriprise car insurance coverage options and discounts

Ameriprise gives drivers the standard selection of auto insurance coverage options plus a few nice extras such as glass repair and stolen key coverage.

• Comprehensive and collision coverage: Collision coverage pays for repairs in an accident, while comprehensive coverage applies to other types of damage or vehicle theft.
• Liability: Liability insurance protects you if you cause damage to another driver’s car or physical injuries in a collision.
• Rental car: You’re covered when driving a rental car.
• Ride-Share: Coverage for drives for ride-share companies such as Lyft or Uber.
• Lease and loan gap coverage: If there’s a gap between what you owe on your leased car and what it’s worth, this insurance makes up the difference.
• Uninsured and underinsured motorist damage: This helps if you’re in an accident with an uninsured or underinsured driver.
• Medical payments and personal injury coverage: Pays medical bills if you or a passenger are injured in a crash.
• Emergency roadside assistance: Help available if you break down by the roadside.
• Accident forgiveness: After three years of being a policyholder with Ameriprise, they forgive your first at-fault accident.
• Accident travel expense coverage: If involved in a crash more than 100 miles from home, Ameriprise contributes to covering travel or accommodation expenses.
• Glass repair deductible waivers: Ameriprise waives your policy’s deductible if cracks or chips in your windshield can be repaired.
• Stolen key coverage: No deductible applies for stolen key replacement charges under $250.

Most auto insurance companies give customers discounts which relate to loyalty or safe driving. Ameriprise’s discount list is fairly standard.

• Premier Safety discount: Discount if you’ve had no accidents or tickets, and filed no claims.
• Tenure: Loyalty discount if  you’ve been with the company for a long time.
• Good Student Discount: Ameriprise offers a discount for full-time students who maintain good grades.
• Multi-Vehicle: Overall premiums drop if you insure multiple vehicles with Ameriprise.
• Vehicle Safety Features: Anti-lock brakes, airbags and other standard safety features lower your premiums.
• Garaging: Discount for garaging your vehicle overnight.

In addition to these discounts, Ameriprise offers discounts to customers who have multiple policies with them.

Ameriprise home insurance coverage and discounts

When you ask Ameriprise for an auto insurance quote, why not ask about homeowners insurance at the same time? You can save by bundling policies, and it’s less hassle to have all your policies with the same company.

• Dwelling coverage: Covers the complete rebuilding or repair of your home’s structure after an event such as smoke or fire damage, vandalism, theft or windstorms.
• Identify theft: Covers expenses related to identity theft.
• Credit card or check card protection: Covers unauthorized use of your credit card or checks.
• Food spoilage: Ameriprise will pay out up to $500 in value for food spoiled in a power outage.
• Lock replacement: If your home is broken into, Ameriprise pays for lock replacement up to $100.
• Medical payments: Pays the medical bills if someone is injured on your property.

Discounts and benefits available for Ameriprise homeowners insurance policyholders include

• Age of Home: Policies on newer homes cost less.
• Claims-free: If you’ve been claims-free for five years, you get a discount.
• Renovation: If you’ve upgraded systems such as plumbing, electrical, or mechanical, your Ameriprise home insurance quote will be lower.
• Home Safety Features: Installing smoke alarms and security systems lower premiums.
• Tenure: Long-term Ameriprise customers receive lower premiums.

Ameriprise ratings, reviews, customer satisfaction and complaints

Ameriprise auto insurance ranked first in California for customer satisfaction with J.D. Power and Associates on their 2018 Auto Insurance Study, but in other parts of the country, they rank much lower. Ameriprise insurance customer service receives poor reviews at Consumer Affairs, but they have an A+ Better Business Bureau rating.

Customers complain about confusing policies and costs which increase with little warning, though they say that initially filing a claim is easy. Drivers who’ve been struck by Ameriprise-insured drivers don’t have positive comments about their experience working with Ameriprise.

Reasons why Ameriprise is a great option

Both Ameriprise and the auto insurance division’s new owner, American Family Insurance, are stable, solid companies. They’ll be around for decades to come, and you can build a long relationship with them.

Safe drivers with clean records who can also buy other policies through Ameriprise should request an Ameriprise insurance quote. Homeowners with newer homes that have many safety features could also receive a competitive rate from Ameriprise.

Additional policies offered by Ameriprise

You can also get an Ameriprise insurance quote for:

• Umbrella
• Renters
• Motorcycle
• Flood
• Boat
• ATV
• Collectors car
• RV

Frequently asked questions

What do I need to get a quote from Ameriprise?

To start the process select the insurance type you want to purchase online and your zip code. Their online quote system will walk you through the steps to get an Ameriprise insurance quote.

How do I file a claim with Ameriprise?

Ameriprise insurance claims can be filed online or by phone.

Can I still get an Ameriprise insurance quote even though the company has been sold to American Family?

Yes, you can still request an Ameriprise insurance quote online or by calling customer service.

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